After-sales support
Warranty and spare parts
The current quoted warranty is two years for the compressor and one year for other machine parts. Confirm detailed coverage and responsibilities in the final order.
Confirm the written warranty scope
| Topic | Order-specific confirmation |
|---|---|
| Coverage and start date | Which parts and faults are covered, and when does the warranty period begin? |
| Claim evidence | What serial-number, purchase, installation, fault and maintenance records are required? |
| Replacement logistics | Who pays shipping, customs-related charges and any return costs? |
| Local labour | Who arranges and pays for onsite diagnosis, fitting and commissioning? |
| Exclusions | What terms apply to consumables, wear, misuse, unapproved changes or unsuitable site conditions? |
The headline warranty durations do not by themselves promise free onsite service, all transport costs, consumables or every repair. The signed order and warranty document govern the agreed terms.
Prepare a useful support request
- Machine model and serial number, order reference and operating location.
- Fault message, time of occurrence and a clear description of what stopped working.
- Photos or video showing the symptoms without unsafe access to live areas.
- Recent service, filter changes, site temperature and any relevant utility or payment-network changes.
- A local contact who can follow safe inspection instructions and arrange a technician when required.
Our support includes online technical assistance and video guidance. Do not perform hazardous electrical or refrigeration work unless appropriately qualified.
Build a spare-parts plan for the location
Ask for the approved consumables and recommended service-part list for the actual model. Confirm part numbers, compatibility, pricing, availability and estimated dispatch time at the time of enquiry. A part for a different controller or packing system should not be assumed interchangeable.
For an overseas site, discuss whether keeping selected consumables or critical parts locally is worthwhile. This website does not claim verified US/Brazil/Mexico spare-parts warehouses or fixed worldwide delivery times.
Use service targets accurately
The company proposal lists internal targets such as initial after-sales response within two hours and a general-issue solution plan within 24 hours. It identifies these as internal annual targets, with project-specific service levels confirmed in the final agreement. They are not published here as guaranteed response times or completed performance statistics.
Reduce preventable claims through correct commissioning and documented maintenance. Contact us for the final warranty terms and part list before confirming your order.
Start your project
Let’s build your ice business.
Send your destination, preferred machine and expected daily demand. We will prepare the configuration and shipping quotation.